Privacy Policy

1. Introduction

This Privacy Policy explains how QuickLaunchWeb collects, uses, shares, and safeguards personal information in connection with our website and services. By using our website or purchasing our services, you agree to the collection and use of information in accordance with this policy. We serve customers around the world but primarily in the United States, and we comply with applicable privacy laws in the jurisdictions where we operate.

2. Information We Collect

We collect the following categories of information:

• Information you provide: Name, email address, phone number, business name and address, logo, photos, services offered, and other onboarding details.
• Payment information: Stripe processes subscription payments on our behalf. We do not store full payment card numbers on our servers.
• Analytics and usage data: Device type, browser type, pages viewed, and time spent on pages via tools like Umami, Vercel Analytics, or Google Analytics.
• Cookies and similar technologies: We and our partners use cookies to operate the site and analyze traffic.

3. How We Use Information

We use personal information for the following purposes:

• Provide services: Build, host, and maintain your website, process payments via Stripe, and deliver support.
• Communicate: Contact you about onboarding, updates, support requests, and marketing offers (you may opt out at any time).
• Improve and secure: Analyze usage, improve the experience, and protect against fraud and abuse.
• Legal compliance: Comply with legal obligations, enforce our Terms, resolve disputes, and protect our rights.

4. Legal Bases for Processing (EU/UK users)

If you are located in the EEA or United Kingdom, we process personal data based on:

• Contractual necessity: To provide the services you request.
• Legitimate interests: To improve services, prevent fraud, and maintain security.
• Consent: For non-essential cookies and marketing communications.
• Legal obligations: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties, including:

• Payment processors: Stripe, to process subscription payments.
• Hosting and infrastructure: Vercel and similar providers.
• Analytics providers: Umami, Vercel Analytics, or Google Analytics.
• Service partners: Optional add-on services you request.
• Compliance and legal: If required by law or to protect rights, property, or safety.

These third parties process personal data on our behalf and are bound by contractual obligations to keep information confidential and use it only for disclosed purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, and analyze traffic. Some cookies are essential for the site to function; others are used for analytics and marketing.

If you are located in a jurisdiction that requires cookie consent, we will display a cookie notice and allow you to accept or decline non-essential cookies. At present we do not show a cookie banner, but as we expand internationally we may implement one. You can also modify cookie settings in your browser, though disabling cookies may affect site functionality.

7. SMS/Text Messaging

7.1 Platform Operator Disclosure

Program Name: QuickLaunchWeb SMS Program

QuickLaunchWeb is a platform that builds, hosts, and operates websites and business communication tools for local service businesses. As the platform operator, QuickLaunchWeb is the sole sender of all SMS messages across every client website and business account on our platform. Each business client may be assigned a dedicated phone number for their SMS communications, but all phone numbers are owned, registered, and operated by QuickLaunchWeb under a single brand registration. The individual business does not independently send text messages — QuickLaunchWeb sends all messages on their behalf through our platform.

7.2 Message Types and Purpose

All SMS messages sent through our platform are transactional and informational only. We do not send marketing, promotional, or advertising messages via SMS. Message types include:

• Lead confirmations (to consumers): When you submit a lead form on a QuickLaunchWeb-powered website and opt in to SMS, you receive a confirmation that the business received your request.
• Lead alerts (to business owners/staff): When a new lead is submitted, the business owner or designated staff receives an SMS notification with the lead details.
• Missed call text-back (to consumers): If a consumer calls a business and the call is not answered, an automated text is sent to the caller letting them know the business will follow up.
• Auto follow-ups (to consumers): Automated follow-up messages sent to leads who have not yet been contacted, to ensure no inquiry goes unanswered.
• Review requests (to customers): After a completed service, a one-time SMS inviting the customer to share feedback about their experience. This message includes a link to a short feedback page.

7.3 How You Opt In

Consumers / Leads:

Each QuickLaunchWeb-powered website includes a lead form with a phone number field and an unchecked SMS consent checkbox (not pre-checked). The disclosure language next to the checkbox reads:

The Privacy Policy and Terms links are clickable. We capture and store proof of opt-in including timestamp, source page URL, phone number, and checkbox state.

Business Owners / Staff:

Business owners opt in during onboarding when they subscribe to a plan that includes text alerts. They provide their mobile number and explicitly agree to receive SMS lead notifications by checking an SMS consent checkbox. The disclosure reads: “I agree to receive SMS lead alert notifications from QuickLaunchWeb. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See Privacy Policy & Terms.” SMS consent is not required to use our services.

Review Request Recipients:

Review request messages are only sent to customers who have already opted in to SMS through the website lead form consent checkbox described above. After a completed service, the business owner may trigger a one-time review request through the QuickLaunchWeb platform. The message includes opt-out instructions (reply STOP). Only one review request is sent per service interaction. No review request messages are sent to customers who did not opt in via the lead form.

Consent to receive SMS is not a condition of any purchase or service. You may use our services, submit lead forms, or receive services without opting in to SMS.

7.4 Message Frequency and Costs

• Frequency: Message frequency varies based on activity. Typically 1–5 messages per customer interaction.
• Message and data rates: Standard message and data rates from your mobile carrier may apply. QuickLaunchWeb is not responsible for carrier charges.
• Supported carriers: Major US carriers including AT&T, T-Mobile, Verizon, and Sprint. Service availability may vary by carrier.

7.5 Opt-Out and Help

• Opt-out: Reply STOP to any message to immediately unsubscribe. You will receive a one-time confirmation and no further messages will be sent from that number.
• Help: Reply HELP to any message for assistance, or email anthotranllc@gmail.com.
• Re-subscribe: Reply START to re-subscribe if you previously opted out.

7.6 SMS Data and Privacy

• We do not sell, rent, or share your mobile phone number or SMS consent data with any third parties for their marketing purposes.
• SMS consent and opt-in data is used solely for sending the transactional messages described in this section.
• Opt-in records (timestamp, source URL, phone number, consent state) are retained for compliance purposes and are available upon request.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

7.7 Sample Messages

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. Because we maintain only a small database, we may store data until the database reaches capacity. If we plan to delete data because our database is full, we will provide notice so you can request a copy of your data. You may request deletion of your personal information at any time, and we will delete it as soon as practicable, subject to legal obligations. Upon request, we will export your data and then remove it from our systems.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold.
• Correction: Request corrections to inaccurate information.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Opt-out of marketing: Unsubscribe from marketing emails.
• Opt-out of SMS: Reply STOP to any text message to unsubscribe from SMS communications.
• Opt-out of cookies: Decline non-essential cookies where required.
• Data portability: EEA/UK users may request a transfer of personal data.
• Do Not Sell/Share (California residents): We do not sell personal information. If we later share personal data for cross-context behavioral advertising, we will provide notice and an opt-out mechanism as required by CCPA/CPRA.

To exercise these rights, contact us at anthotranllc@gmail.com. We may need to verify your identity before processing your request.

10. Children's Privacy

Our services are intended for adults and businesses, not for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will delete it. If you believe a child has provided us with personal information, please contact us.

11. International Data Transfers

QuickLaunchWeb is based in the United States and serves customers globally. By using our services, you understand that your information may be transferred to, stored in, and processed in the U.S. or other countries. These countries may have data-protection laws that are different from those of your jurisdiction. If you are in the EEA/UK, we rely on standard contractual clauses or other legal mechanisms to lawfully transfer your personal data.

12. Data Security

We implement reasonable technical and organizational measures to protect personal information, including encryption in transit, restricted access, regular backups, and secure hosting. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. In some cases, we may also send an email notification. Your continued use of our services after changes take effect signifies acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact Anthony Tran at anthotranllc@gmail.com or via our support form.